{"id":2069,"date":"2023-12-01T13:51:03","date_gmt":"2023-12-01T13:51:03","guid":{"rendered":"https:\/\/www.enterra.sk\/?p=2069"},"modified":"2023-12-01T14:05:56","modified_gmt":"2023-12-01T14:05:56","slug":"how-to-export-data-after-an-accident","status":"publish","type":"post","link":"https:\/\/www.enterra.sk\/en\/how-to-export-data-after-an-accident\/","title":{"rendered":"How to export data after an accident?"},"content":{"rendered":"

From practice and service repairs it is known that 90% of accidents and problems with the drone are caused by the pilot and his improper handling of the drone, but there are also situations where the drone is at fault, or a fault that was not discovered during manufacture. In these situations, as an authorized service, we guarantee a repair under warranty (up to 2 years). <\/em><\/em><\/p>

A step that will make this process easier and faster is the need to export post-accident data (logs)<\/em><\/em><\/p>

Important notes<\/strong><\/strong><\/h2>

Immediately saving the data after encountering a problem will ensure the accuracy of the data transfer and avoid overwriting the data after switching the RC (controller) on\/off several times, part of this step it is necessary to have the RC connected to the internet to synchronize the data during and after each flight.<\/p>

Due to storage space limitations, the data storage in the drone and the controller is different: the drone can store 25 logs while the controller can only store 10 logs.
This is why it is best to deal with the situation immediately after a problem arises and not to manipulate the drone further.<\/p>

Preparation before uploading data<\/strong><\/strong><\/h2>

(These steps must be done in any case)<\/p>

    \n
  1. Check the firmware version of the drone (if it is only a problem with the driver, this step can be skipped)<\/li>\n\n\n\n
  2. Check the firmware version of the driver<\/li>\n\n\n\n
  3. Description of the accident, error that occurred: at what time, during what conditions, during what operation, what error or problem occurred<\/li>\n\n\n\n
  4. The time of the accident, it is necessary to know at least the approximate time when the problem occurred in order to send and check the correct data<\/li>\n<\/ol>

    How to export data<\/strong><\/strong><\/h2>
    \"How<\/figure>

    1. In the event of an aircraft accident, flight abnormalities, spraying and scattering abnormalities<\/h3>
      \n
    • It is necessary to provide data from “Avionics System” -> Other<\/li>\n<\/ul>
      \"How<\/figure>

      2. In case of abnormal radar functionality<\/h3>
        \n
      • It is necessary to provide data from “Avionics System” -> Other & Radar System -> Other<\/li>\n\n\n\n
      • Photos of the surroundings where the error occurred, e.g. trees that the drone was unable to avoid, obstacles or power lines<\/li>\n<\/ul>
        \"How<\/figure>

        3. In case of RC (controller) abnormalities such as black screen display, joystick error and system crash<\/h3>
          \n
        • Video recording of the error<\/li>\n\n\n\n
        • It is necessary to provide data from “Remote Control” -> Other<\/li>\n<\/ul>
          \"How<\/figure>

          4. In case of abnormal transmission and image control such as connection loss, screen freeze<\/h3>
            \n
          • It is necessary to provide data from “Avionics System” -> Other & Remote Control -> Other<\/li>\n\n\n\n
          • Video recording of the error<\/li>\n<\/ul>
            \"How<\/figure>

            5. In case of abnormal APP functionality<\/h3>
              \n
            • Video recording of the error<\/li>\n\n\n\n
            • It is necessary to provide data from “APP” -> Other<\/li>\n<\/ul>
              \"How<\/figure>

              6. In case of firmware update failure<\/h3>
                \n
              • Video recording of the error<\/li>\n\n\n\n
              • It is necessary to provide data from “Avionics System” -> Other<\/li>\n<\/ul>
                \"How<\/figure>
                  \n
                • After selecting the correct error category, you need to upload the logs<\/li>\n<\/ul>
                  \"How<\/figure>
                    \n
                  • Clicking on “Upload logs” will display a list of saved logs from recent flights and drone handling<\/li>\n\n\n\n
                  • It is necessary to select the correct log (according to the time when the error occurred) and upload it<\/li>\n<\/ul>
                    \"How<\/figure>
                      \n
                    • After the data is processed, you will see a QR code<\/strong>, you need to record it with a screenshot and then send it to an authorized service center<\/strong><\/li>\n<\/ul>

                      After receiving the data from the client, the authorized service investigates the event and then evaluates it as:<\/p>

                        \n
                      • Pilot error, which is not covered by the warranty period (if the equipment is still under warranty) and the service will be performed at the client’s expense<\/li>\n\n\n\n
                      • Defective equipment covered by the warranty (if the equipment is still under warranty) and service will be performed at DJI’s expense<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                        From practice and service repairs it is known that 90% of accidents and problems with the drone are caused by the pilot and his improper handling of the drone, but there are also situations where the drone is at fault, or a fault that was not discovered during manufacture. In these situations, as an authorized […]<\/p>\n","protected":false},"author":1,"featured_media":2057,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[27],"tags":[],"class_list":["post-2069","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"\nHow to export data after an accident? - Enterra<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.enterra.sk\/en\/how-to-export-data-after-an-accident\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to export data after an accident? - Enterra\" \/>\n<meta property=\"og:description\" content=\"From practice and service repairs it is known that 90% of accidents and problems with the drone are caused by the pilot and his improper handling of the drone, but there are also situations where the drone is at fault, or a fault that was not discovered during manufacture. 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